Support

Do I have to connect my Tesla to use Tezlo?

No. You can ask Genie and browse the marketplace and the community without connecting a car. Connecting your Tesla adds vehicle status, Send to Tesla, and Genie by voice - with 15 days of Pro Voice on us, no card, nothing renews. My Car and Get Aways are part of Tezlo Pro.

How do I connect or disconnect my Tesla?

Connect from the app when prompted; you can disconnect anytime from the Tezlo app or your Tesla account. Once disconnected, we stop accessing new vehicle data.

Does Tezlo see my Tesla password?

No. When you connect, you sign in on Tesla’s own page (auth.tesla.com), so your password goes to Tesla, never to Tezlo, and we never store it. Tesla shows you exactly what Tezlo can access before you approve, then gives us an access token, which is encrypted and used only by our servers. To send commands, Tezlo also needs its key added to your car in the Tesla app; it only sends commands for things you ask for or turn on, and you can remove the key from your car’s key list at any time.

How do I report content or block someone?

Open the ••• menu on any Get Away, community post, direct message, or user to report it, or block the person. Reported content goes to our moderation team.

How do I delete my account and data?

In the app, open Profile and choose Delete account (under Privacy & data), or email privacy@tezlo.app. This removes your personal data from our systems.

How do I sign in?

With Sign in with Apple, or with your email: we send a six-digit code and you type it in. There is no password.

Does Genie need a plan?

Hands-free voice is part of Pro Voice. Connecting a Tesla gives you 15 days of Pro Voice on us; after that, Pro Voice is $14.99 a month or $149.99 a year. You can also say “Hey Siri, wake my Genie.”

How do I add a second Tesla?

Open Profile and choose Add a car. Your plan covers one car; a second is an add-on at $4.99 a month on Pro or $9.99 a month on Pro Voice.

Why does Tezlo say my car is asleep?

Tezlo reads your car’s own live data and never pays to wake it. If the car is asleep, a command waits until you are in it, or you can use “Locate now” on Pro to wake it deliberately.

How do I cancel?

Subscriptions are managed by Apple: Settings, your name, Subscriptions. Cancelling keeps Pro until the end of the period you paid for.

Which areas does Tezlo cover?

Voice, Genie, My Car and Get Aways work with any Tesla in the United States. The marketplace and the community start in the San Francisco / Bay Area, with more metros coming.